See the table below for the type of support you can get depending on your product. Office Professional Plus Support for home productsĭepending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.Ĭhat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts. Volume license versions of Office 2019, Office 2016, or Office 2013 Tip: With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Microsoft 365 subscriptions without fully installed Office applications: Microsoft 365 Business Standard (Nonprofit) Microsoft 365 subscriptions: Desktop version of Office apps are included. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization. These are usually associated with a work or school account and came from the organization where you work or go to school. If your product is listed below, you have a business product. To activate Office, launch an Office app and start the activation process.If your product is listed below, you have a business product.Once the installation is finished, click “ Close“.Enter your Mac login password and click “ Install Software“.Review the disk space requirements or change the installation location, then click “ Install“.Choose how you want to install Office and click “ Continue.”.Click “ Continue” on the first installation screen and agree to the terms of the software license agreement.Download the installer from and double-click the.To activate Office, open an Office app and accept the license agreement.Run the downloaded file, select “ Yes” when prompted, and follow the instructions to complete the installation.The 64-bit version will be installed by default, unless a 32-bit version is detected. Select “ Install Office” to start the download (if you signed in with a work/school account, go to aka.ms/office-install and select “ Office 365 apps“).Go to and sign in with the account associated with this version of Office (Microsoft account or work/school account).See Security best practices for more info. If you successfully reset your password, now is a good time to set a reminder to verify your security contact info, or make changes to it. Make sure to set a reminder to verify or update your security contact information. If those don’t work, proceed to the account recovery process. If you’re unable to reset your password, try the solutions listed in step 2.Type in a new password and select “ Next“. Get a verification code and enter it on the next page.How to verify your identity depends if you previously added security info to your account and if you can still access them. Verify your identity using one of the available options or the account recovery process if no options are available.(Or go directly to Reset password and enter the username name again for the account you’re trying to reset and select “ Next“). Go to the “ Forgot password?” page and enter your username.See Get new phone numbers for your users. For some countries and regions, you can get numbers for your users using the Microsoft Teams admin center. To reset your Microsoft account password: There are three ways to get user numbers: Use the Microsoft Teams admin center.
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